Bought: July 2012
Actual economy: 37.1mpg
From my last blog regular readers will know that I was having problems with some persistent issues that were starting to spoil the enjoyment of my ‘6. The main gripe was misaligned steering plus a vibration at motorway speeds. The car had been returned to Morrisons Garage in Stirling on four separate occasions, and each time I’d taken the car back with the issues unresolved.
My patience was wearing thin to say the least, so I left a message on the MG Motor UK Facebook site, and I now very much believe in the power of social media! I was contacted by Keith Harris, MG’s Customer Relationships Manager, who asked for more details about the faults, and within a couple of days I was given a commitment that the issues would be looked at and sorted.
Keith liaised with Morrisons and it was arranged for my ‘6 to be returned to the dealership on 5 October. I was advised by Keith that it was likely that the car would be with them for a week, so in recognition of the inconvenience I had encountered, MG paid for a hire car to ensure I had transportation (no MG6s were available, so I had a new Ford Focus 1.6 105 Zetec to play with – nice enough motor but I found the interior overstyled and the engine gutless).
MG sent a senior technician up from Longbridge to supervise and complete the work on my car, and I collected my sorted (and valeted) ‘6 precisely one week later. I’m delighted to report that the steering blight is now gone, as is the vibration and I can now fully enjoy the excellent handling via the properly aligned helm.
I’m now in possession of the summary report giving information on the work done to resolve the issues, and I have to say I’m impressed with the thoroughness of the work undertaken. Factory equipment was used to adjust the front alignment along with the rear camber, and the vibration was rectified under warranty through the replacement of two drive shafts, along with the precautionary replacement of front brake discs and pads.
My other gripe in relation to the driver’s window seal was sorted with a replacement seal, again under warranty. The tyre pressure warning light problem was identified as an issue with the earthing points. These were cleaned and refitted, again under warranty. Finally, the smelly aircon was deodorised, and a new coolant bottle fitted to prevent reoccurrences of the coolant warning light coming on in error.
From the moment MG got involved, I gained a real sense that the issues were being taken seriously, and that my ‘6 would be sorted. All-in-all, I’m very pleased indeed with their response & actions, and my faith in the MG brand (and confidence in the car) has been restored.