Well, here we are – on the cusp of AROnline’s (or www.austin-rover.co.uk if you prefer) 10th Anniversary and it looks like we’re going to have something of an upheaval. It seems that AROnline is too successful for its current host and we’re going to have to move.
I know I’ve been threatening this for a while and, along with a revamp of the current site – to a more up-to-date technology – we do need to evolve. However, thanks to the message from our current hosts, Streamline.net, reproduced below, this decision is being forced on us sooner than I would have hoped.
Hi Keith Adams,
We have recently become aware that your website, austin-rover.co.uk, was causing performance problems on the shared webserver on which it was hosted. Our monitoring system detected a resource problem on the server and we are confident that that your site has been contributing to this issue. More details as to the nature of the problem will be found below.
While your site is hosted on our probation servers you are likely to experience performance below the levels that we normally provide to our shared hosting customers.
The problem is:
site using high resources – frame pulling in content from other sites, using up to 120 % CPU and causing detrimental performance for other sites on the server
Beyond the description of the symptoms given above we are unable to offer assistance in diagnosis or resolution of the problem. We cannot advise you on how your site should be changed to resolve the problem. If we have been able to identify a particular script responsible for the problem then this information has been included in the notes above. If there is no indication of a particular script that we believe is causing the problem then you should assume that we have not been able to identify one. We will not take any further action to diagnose this problem.
While we recognise that this move may be inconvenient for you we would like to remind you that, when you opened your Fasthosts account, you agreed to be bound by our terms of service and to be responsible for the domains in your account. We feel that we have fulfilled our responsibility to you as a customer by providing this alternate hosting environment and giving you the opportunity to resolve the problem.
We regret that we cannot allow your site to remain on the probation server for longer than 7 days. To prevent the suspension of your site you need to contact us within 7 days and tell us what steps you have taken to resolve the problem. If we do not hear from you within 7 days of the date of this email we will act to suspend your website and associated services including email. This step is not reversible and so it is imperative that you act quickly if you wish to continue to host your website with Streamline.
Should you require us to remove any unacceptable data and related services in order to resolve this problem we will require your explicit authorisation to do so
On receipt of your reply, we will assess the situation again with the aim of moving your website back to the shared environment.
Once we are confident that the problem has been resolved we will move your website back to the shared hosting environment. Any further performance issues caused by your website will result in the site being permanently disabled and so we strongly advise that, in future, you actively monitor the resources used by the domains that you host with us.
The home of good value web hosting
I am sure you’ll agree, that’s bit of a kick in the nuts. However, it’s heartening to know that AROnline is nothing, if not a victim of its own success. I’ll do all I can to keep the site online with an uninterrupted service, but at least if there are outages in the next seven days, you now know why.
We’ll keep you informed, and if you have any hosting offers, please do get in touch.